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A production facility in the telecom sector
Industries · Telecom

In Telecom, Every Connection Is Part of a Bigger Transformation.

In telecom operations, hundreds of workflows, different systems, field teams and automation tools work together. As this structure grows, license costs, gaps between systems and operational tracking can become harder to manage. Butterfly brings work and request management, field asset and work order processes, operations dashboards and robotic automation together on a single orchestration platform that runs on-premises.

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Organizations that trust Butterfly
VodafoneFloReebokNine WestMetro IstanbulDoğuş MediaTypekuvazNTVDiscoveryTLCKoleksiyonLumberjackGQVogueDeva Holding CompaniesKoray KimyaPuhu TVDMAX

As connections grow stronger, the operational impact grows.

A request reaching the right team, a field task being completed on time or an automation kicking in at the right moment affects the whole telecom operation. By connecting existing systems and workflows, Butterfly helps organizations move to a more flexible, traceable and scalable operating model.

TodayOne broken connection slows down the entire operation.
With ButterflyButterfly strengthens every connection in the same flow.
Today: the line breaks at the first connection; the packet never reaches operations.With Butterfly: every node is connected, and the packet flows end to end.
License34% loss14 ms

Work management licenses grow with the number of users.

Work and request management runs on-premises at a controlled cost.

×
Automationloss11 ms

Robot capacity is capped by bot licenses.

Automation grows without being tied to the number of bots.

Dashboardloss9 ms

Dashboards show the problem but do not trigger action.

The dashboard opens work orders and actions directly.

Fieldloss16 ms

Field and headquarters stay on different systems.

Field and headquarters come together in the same workflow.

The operations dashboard
doesn’t just monitor, it triggers action.

When a threshold is exceeded at a base station, Butterfly opens an incident, sends a mobile work order to the field team and routes the change for approval. All on the same screen, in the same record.

Operations centerRegion: Marmara · 03:12Threshold → action · Butterfly
Base stations · latency
IST-K-112IST-A-087ANK-C-041IZM-B-019BRS-N-063ADA-S-022IST-K-118KOC-G-007ANT-L-031IST-A-090ESK-T-014SAM-D-009
All sites normal · threshold 120 msIST-K-118 · latency 184 ms > 120 msIST-K-118 · back to normal · 42 ms
Action flow
1
Incident openedINC-48211 · priority 2 · automatic
2
Work order to field teamTeam 7 · mobile · ETA 18 min
3
Change awaiting approvalCHG-9930 · antenna adjustment · shift supervisor
4
Resolved · record closed03:41 · report in the morning email

Keep costs under control in work and request management.

In common work management tools, even a simple customization or plugin may be priced based on the global user count. As regions and users grow, license costs grow too.

The flow with Butterfly

  1. A work and request management infrastructure is set up that can work compatibly with the APIs of existing work management tools.
  2. Existing scripts and integrations are preserved at the API layer while workflows are remodeled on Butterfly.
  3. Work and request management is shaped around the organization’s needs, giving more control over license and operating costs.

Migrate from your existing systems in a controlled way.

There may be hundreds of request catalogs, integrations and API calls. Without up-to-date documentation, it becomes unclear which structures should be migrated or redesigned.

With Butterfly Existing catalogs and the calls in use are analyzed. Each component is assessed as portable as is, requiring adaptation, or out of scope.

The migration is planned based on a verifiable inventory of the current system, not assumptions.

71% of 412 catalogs can be migrated as is

Catalogs and API calls in the existing work management tool are measured; each component is marked as migratable, needing adaptation or out of scope. Sample data.

Grow your automation capacity without being tied to bot counts.

When robot licenses are priced per bot, separate capacity has to be planned for each new process. This raises costs while also limiting resource utilization.

The flow with Butterfly

  1. With a shared runner pool and autoscaling, automations run on shared capacity.
  2. Resources are used more flexibly without pinning robots to processes; automation capacity is managed according to the organization’s needs.

Turn operations dashboards into action centers.

Incident, change and vulnerability information is monitored on different screens. Operations teams can only view the data and have to start separate processes to take action.

The flow with Butterfly

  1. Operations dashboards fed by live data are created.
  2. When thresholds are exceeded, the relevant action flows are triggered, and reports are shared via scheduled emails.
  3. Operations teams do not just monitor the situation; they can start the necessary work steps on the same platform.

Bring the field and headquarters together in the same workflow.

Field assets and work orders are kept in legacy systems, and mobile apps may fall short of what teams need.

The flow with Butterfly

  1. Assets, work orders and field tasks are managed on the same platform via web and mobile.
  2. Field teams see the work assigned to them and track tasks by date.
  3. The field and headquarters work from the same record; task status and history become traceable.

Processes managed end to end
in telecom operations

Butterfly
Service deskWork and request management, ITSM modernization
Controlled migrationFrom existing work management tools
Robotic automationShared runner pool
Operations dashboardsIncident, change and vulnerability monitoring
Field assetsMobile work orders and task tracking
Generative AIIntegration in IT operations
Competitor monitoringAutomated tracking of tariffs and devices
Field salesBuilding- and unit-level opportunities
Butterfly orchestration layer
Service deskWork and request management, ITSM modernization
Controlled migrationFrom existing work management tools
Robotic automationShared runner pool
Operations dashboardsIncident, change and vulnerability monitoring
Field assetsMobile work orders and task tracking
Generative AIIntegration in IT operations
Competitor monitoringAutomated tracking of tariffs and devices
Field salesBuilding- and unit-level opportunities

Controlled operation that fits your infrastructure

  • On-premises installation
  • Authentication via corporate directory
  • Penetration testing and security documentation requirements
Use case · Telecom9enterprise systems in a single orchestration layer

A mobile operator with about 3,300 employees. The problems, the Butterfly solution and the measured result.

Read the use case →
Frequently asked

Quick answers about Telecom.

Frequently asked questions about Butterfly in telecom processes.

Can the integrations in our current work management tool be migrated without breaking?
Integrations at the API, data and webhook layers can be preserved through compatible endpoints. Workflows and automations are remodeled on Butterfly. Marketplace plugins are not migrated one to one; they are redeveloped if needed.
Our robot license is tied to the number of bots. How does Butterfly handle this?
With a shared runner pool and autoscaling, Butterfly can manage automation capacity without tying it to a fixed number of bots. Resources can then be used more flexibly across processes.
Can it be installed on-premises?
Yes. Butterfly can be deployed to run on the organization’s own infrastructure. Corporate directory authentication and security requirements are assessed as part of the installation scope.

The same orchestration
creates value in every industry.

Explore how Butterfly creates value across industries.

Explore All Industries

Works by the rules of your industry.

Manufacturing and Industry

Asset, maintenance, procurement and approval processes on one platform.

Retail and E-Commerce

Multi-brand e-commerce, order and product information flows.

Pharmaceuticals and Regulated Manufacturing

Quality, document and contract processes, ready for audit at any time.

Media and Publishing

High-traffic content and video publishing, channel revenue reporting.

Transportation and Logistics

Self-service reporting and field inspection from multi-source operational data.

Telecom

Infrastructure ready to scale for channel, content and operational processes.

View all industries +5

Let’s decide where to start, together.

In a discovery call, let’s talk about your existing systems and your priority process, and define the right starting area for you together.

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