The policies below form part of the Integrated Management System operated by RG İnternet Reklam ve Bilişim Teknolojileri Limited Şirketi.
As RG İnternet Reklam ve Bilişim Teknolojileri Limited Şirketi, it is of great importance to us, within our field of activity, to meet legal requirements, to deliver services that respond to the needs and expectations of our customers, suppliers and third-party stakeholders, to ensure access to services provided in a high-quality, fast and secure manner, and to enable our employees to access information assets in a timely, complete, accurate and uninterrupted way. In order to protect information belonging to the Company, its customers and third-party stakeholders, the Company has decided to establish an Information Security Management System (ISMS) in accordance with the ISO/IEC 27001:2022 standard. The purpose of establishing the Information Security Management System is to protect information — evaluated in terms of confidentiality, integrity and availability — against all internal and/or external, intentional or accidental threats, and to ensure that the Company's activities are carried out effectively, accurately, quickly and securely. Information security is a corporate responsibility and is aligned with our corporate objectives. The roles required for the sound operation of information security processes have been defined, responsibilities have been determined and those responsible have been assigned. These responsibilities cover all units using the information technology infrastructure, third-party users accessing information systems, and suppliers providing technical support to information systems. Together with the establishment of the ISMS, the Company aims to identify and assess potential risks in all areas within scope, to reduce them to an acceptable level by matching them with controls appropriate to the standard, and to keep the ISMS alive within the organization through the implementation of the risk assessment procedure.
As a Company, within our field of activity, meeting legal requirements, delivering services that respond to the needs and expectations of our customers, suppliers and third-party stakeholders, ensuring access to services provided in a high-quality, fast and secure manner, and customer satisfaction are of great importance to us. The Quality Management System is a corporate responsibility and is aligned with our corporate objectives; in the products and services we provide, our priority objectives are to keep customer satisfaction at the highest level, to increase effectiveness and efficiency, to manage resources efficiently, and to manage customer feedback effectively and continuously improve it. The roles required for the sound operation of the quality management system's processes have been defined, responsibilities have been determined and those responsible have been assigned.
As a Company, with respect to the services provided within our field of activity, we are committed to: ensuring that services are carried out in accordance with the ISO/IEC 20000-1 IT Service Management standard; continuously increasing the effectiveness of the Service Management System and of our services; ensuring the IT service infrastructure and continuity of all transactions carried out through the electronic applications offered by the Company; ensuring the satisfaction of the users and stakeholders to whom IT services are provided; understanding and prioritizing customer needs and ensuring coordination among the departments providing the service so that these needs are met correctly; implementing the necessary measures to establish, develop and ensure the effectiveness of a structure appropriate to the requirements of IT service management; meeting legal requirements; and, by effectively managing risks and opportunities, fulfilling the requirements of the ISO 20000 standard and continuously improving all IT processes.
As a Company, with respect to the services provided within our field of activity, we are committed to: ensuring that services are carried out in accordance with the ISO 22301 Business Continuity Management System standard; in the event of a disaster or any emergency situation beyond our control, keeping our business continuity plans continuously ready and improving them so as to first ensure the safety of life, and then to remain unaffected — or to be affected to the minimum extent foreseen under previously conducted studies — in all the services and activities we provide; conducting drills, taking into account our legal obligations, our policies and our customers' expectations, in order to make sure that our plans work in emergency situations; carrying out analyses to identify potential risks that could cause service interruptions and to take precautions against these risks; managing internal and external communication on business continuity matters; fulfilling the requirements of suppliers, customers, shareholders, employees and legal authorities; and preparing our business continuity plans by taking into account our customers' expectations, our corporate policies and our legal obligations.
The main purpose of this Policy is to provide information about the personal data processing activities carried out lawfully by the Company and the systems adopted for the protection of personal data, and, within this scope, to ensure transparency by informing the individuals whose personal data are processed by our Company — in particular our customers, potential customers, employees, candidate employees, company officials, visitors, employees and officials of the organizations we cooperate with, and other third parties. For the personal data processed by the Company, we are committed to ensuring that processing is carried out in accordance with the ISO/IEC 27701 Personal Information Management System standard, to meeting legal requirements, and to continuously improving by managing the risks related to personal data.
The Company follows a customer-focused approach in which customers can easily submit their requests and complaints; these are handled objectively, fairly, carefully and confidentially; they are evaluated in a manner that does not conflict with legal requirements or our company policy; the necessary improvements and controls are continuously carried out so that the same dissatisfaction does not recur; transparency is the basis of our relationships with customers; and the resolution of all customer complaints is adopted as a core principle. Our customer satisfaction principles are: we consider our customers to be “right” first, and examine the reason for the complaint from this perspective; we investigate every matter brought to us and use it as an opportunity to improve ourselves; we foster an understanding consistent with our customers' expectation of quality service from us; and, following the products and services our Company provides to its customers, we aim to build a strong, accurate, clear and lasting customer relationship.
No fee is charged to the customer for the evaluation of complaints, and no gain is derived from this process in any way. Company employees take objectivity criteria into account during the resolution process: the complaint procedure is open and accessible to customers. Complaints are handled without prejudice and in a fair manner. Care is taken to ensure integrity in establishing the facts related to the subject of the complaint, and all parties involved are taken into consideration. The information of the customer filing the complaint is kept confidential. Information is not shared with third-party organizations or persons outside the Company unless necessary for the resolution of the complaint.
In this context, our Company is committed to fulfilling the requirements of the Integrated Management System standards, meeting legal requirements, enabling all applicable controls, and continuously improving the established Integrated Management System at regular intervals every year in line with new areas of application and evolving technology.
We're here to help you transform your enterprise operations. Share your challenge, and our team will provide personalized guidance.
We've received your message and one of our team members will reach out to you within 1 business day. We're excited to learn more about your project!
Check your inbox for a confirmation email.